Returns & Refunds
Returns & Refunds
Your satisfaction is our priority
100% Satisfaction Guarantee
If you're not completely satisfied with your purchase, we'll make it right. No questions asked.
Return Policy
We accept returns within 30 days of delivery for unopened products in their original packaging.
To initiate a return:
- Contact our customer service at support@deeocem.com
- Provide your order number and reason for return
- Receive a prepaid return shipping label
- Ship the item back within 7 days
Refund Process
1
Return Received
We inspect your return within 2 business days
2
Refund Approved
You'll receive an email confirmation
3
Money Back
Refund processed within 5-7 business days
Non-Returnable Items
- Opened or used products (for hygiene reasons)
- Products purchased more than 30 days ago
- Gift cards
- Items marked as final sale
