Frequently Asked Questions

Deeocem teas are crafted in small batches using premium organic ingredients sourced from trusted suppliers worldwide. Each blend is carefully formulated by our tea experts for both exceptional taste and wellness benefits. We never use artificial flavors, colors, or preservatives—just pure, natural ingredients.

Yes! All our herbal tea blends are made with certified organic ingredients and are naturally caffeine-free. This makes them perfect for enjoying any time of day, including in the evening before bed. For those seeking caffeine, we do offer select green tea blends.

For optimal freshness, store your tea in a cool, dry place away from direct sunlight, heat, and strong odors. Keep the package sealed tightly or transfer to an airtight container. Properly stored, our loose leaf teas maintain their quality for 12-18 months, though they're best enjoyed within 6 months of opening.

Herbal teas offer a variety of potential wellness benefits depending on the ingredients:

• Chamomile: Promotes relaxation and better sleep
• Peppermint: Supports digestion and freshens breath
• Ginger: Aids digestion and provides warming comfort
• Lavender: Helps reduce stress and anxiety
• Hibiscus: Rich in antioxidants and vitamin C

While we don't make medical claims, many of our customers report improved well-being from incorporating herbal teas into their daily rituals.

For the perfect cup of herbal tea:

• Water Temperature: Use fresh, filtered water heated to 200-212°F (93-100°C)
• Amount: Add 1-2 teaspoons of loose leaf tea per 8oz (240ml) cup
• Steeping Time: Steep for 5-7 minutes for full flavor extraction
• Cover While Steeping: This keeps the aromatic oils from escaping

Unlike black or green tea, herbal teas can be steeped longer without becoming bitter, so feel free to adjust to your taste preference.

Absolutely! Our premium herbal blends can typically be steeped 2-3 times. Many tea enthusiasts find that the second steep reveals different, sometimes more subtle flavor notes. Simply increase steeping time by 1-2 minutes for each subsequent infusion. This also makes our teas an excellent value!

Our teas make refreshing iced beverages! Two methods:

Hot Brew Method: Brew tea at double strength (2 tbsp per cup), then pour over ice. The ice will dilute it to perfect strength.

Cold Brew Method: Add 2-3 tablespoons of tea to 1 quart of cold water. Refrigerate for 6-8 hours or overnight. Strain and enjoy! Cold brewing produces a smoother, less astringent flavor.

We strive to get your tea to you as quickly as possible:

• Processing Time: 1-2 business days
• Standard Shipping (US): 3-7 business days
• Expedited Shipping (US): 2-3 business days
• International: 7-21 business days depending on destination

You'll receive a tracking number via email once your order ships.

Yes! We offer free standard shipping on all orders over $50 within the United States. International shipping rates vary by destination and are calculated at checkout. We occasionally run promotions with free shipping on all orders—sign up for our newsletter to be notified!

Your satisfaction is our priority. If you're not completely happy with your purchase:

• Unopened Products: Full refund within 30 days
• Opened Products: Contact us and we'll work with you to find a solution—whether that's a replacement, store credit, or refund
• Damaged Items: Please contact us immediately with photos; we'll send a replacement right away

To initiate a return, email us at hello@deeocem.com with your order number.

While many herbal teas are enjoyed during pregnancy, we always recommend consulting with your healthcare provider before consuming herbal products during pregnancy or while nursing. Some herbs may not be suitable for everyone. Your doctor can advise which of our blends would be appropriate for you.

All ingredients are clearly listed on each product page. Common allergens to be aware of:

• Chamomile: Related to ragweed; may cause reactions in those with ragweed allergies
• Cross-contamination: Our teas are processed in a facility that also handles nuts and other products

If you have severe allergies, please review ingredient lists carefully or contact us for more information.

Many of our caffeine-free herbal teas can be enjoyed by children, but we recommend:

• Serving cooled or lukewarm tea to avoid burns
• Using smaller quantities and shorter steeping times for milder flavor
• Avoiding certain herbs like peppermint for very young children
• Consulting your pediatrician if you have any concerns